Smartphone Frequently Asked Questions (FAQ’s)

What do I do if I am having a billing issue?

Please contact General Services by emailing [e-mail] or call [phone]. Leave a voicemail message if prompted.

What do I do if my phone is broken, lost, stolen or needs an upgrade?

Please contact General Services by emailing [e-mail] or call [phone]. Leave a voicemail message if prompted.

What do I do if my email stops working on my smartphone?

Please place a Help Desk ticket by calling [phone] or https://apdflorida.zendesk.com/home.

If I use OWA through my device’s browser, will I have to sign a form?                                            

No, anyone can access OWA through an internet connected device. No additional tasks are required.