APD Zendesk


Receiving a Blank Page when Running the Service Authorization Report

When running the Service Authorization Report you may receive a blank page back that has a date in the upper left hand corner and “Page 1 of 1” in the right hand corner. When setting the filters for the service authorization there is a filter called PA Assign Date equals Today. If you did not receive any PA numbers for your service authorizations today then that will return a blank page.
If you want to find the service authorizations you received for any day besides today, please change the filter mentioned above to say something other than the word Today. For example, you can change it to On or Before and then set the date to today’s date. This will get all of your authorizations that were received before today. You can also set the filter to On or After a specific date.

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk