FAQ's
Here, you will find Frequently Asked Questions (FAQ's) pertaining to a variety of issue by category.
ABC
- ABC Service Code definitions
- ABC Provider Training and Information
- Provider Billing, Payments, & Rates
- Florida Medicaid contact information
- I'm having problems accessing certain screens.
- The left and right arrows (cursors) do not work in ABC
Network Access and Log On
New System Information (Password Self Reset and Microsoft Office 365)
- WSC iBudget Password Self Unlock
- WSC iBudget Password Self Reset
- Registration for WSC iBudget Password Self Reset/Unlock
- Windows Password Self-Reset Instructions
- How do I access my archived emails?
- Getting to the Microsoft Office Web Portal
Email Encryption
Understanding Ticket Fields
PeopleFirst
General Information
- What happens if I include PHI in my request?
- What information is NOT considered PHI?
- How is a PIN number provided?
- When should I use a PIN number?
- What is a PIN number?
- What are some examples of PHI?
QSI
iBudget
- ★ iBudget Service Authorization report
- Information for Medicaid Enrolled Billing Agents
- Reasons for Area Office Review
- How to Run APD Employee Reports
- Where can I find forms and documentation?
- Password Requirements
Information Regarding Smartphones
Voids and Adjustments
- Do I need to wait to rebill after I void a claim?
- How do I know that my claim has been successfully voided?
- Who should I contact to ask about the process of voiding or adjusting claims?
- When changes are made to the service plan, what's the Impact to the Provider?
- Why Provider may need to void Claims (pre- iBudget)?
- Does the provider have to void claims when the service authorization is in rejected status?