APD IT Support Services

April Hammons December 14, 2012 Welcome Screen

Stay updated with  announcements,  search FAQs, submit a request, and track your existing requests.

Our IT Support hours are Monday - Friday, from 7:30am to 6:00pm, Eastern Time.

The Help Desk can be reached at: 850-488-4357.

IMPORTANT! PLEASE REMEMBER NEVER TO INCLUDE PROTECTED HEALTH INFORMATION (PHI) WHEN SUBMITTING SERVICE REQUESTS! USE PIN NUMBERS WHEN IDENTIFYING CONSUMERS INSTEAD OF PHI.

What will happen if I include PHI in my request?

Terry Sumner August 08, 2012 Announcements

All systems are currently functioning normally.

April Hammons December 14, 2012 Our Mission Statement

The mission of the APD IT Helpdesk is to enhance the productivity of our internal and external user communities by empowering our users through making Information Technology resources readily available and accessible. We achieve this by providing a single point of contact for customer focused, quality IT services and support that provide effective and timely resolutions to user community challenges.

Our goal is to maintain maximum customer satisfaction through:

  • Defining a Service Level Agreement (SLA) and striving to meet service objectives
  • Offering support through multiple service level channels
  • Enhancing service response time
  • End-to-end issue and request tracking
  • Effective and timely communication of issues and requests
  • Expanding the available knowledge base to end users